Icebergs

Finally got around to reading the five perspectives on the future of libraries for thing #14. I actually enjoyed Anderson's "Away from the "icebergs"" article. His statement, "But if our services can’t be used without training, then it’s the services that need to be fixed—not our patrons." stuck with me the most. Like he said, its impossible for us to train every customer that walks through our doors. Our products need to be simple to use. Amen brother!